Refund & Return Policy

This Refund & Return Policy explains the conditions under which refunds, replacements, or claims may be issued for purchases made from NexaPeptide Labs.

Overview Eligibility Damaged Items Non-Delivery Wrong Item Refund Process Non-Refundable Timeframe Disputes

Policy Overview

Due to the sensitive and research-grade nature of our products, all sales from NexaPeptide Labs are considered final. This policy ensures product integrity, regulatory compliance, and proper handling of laboratory-grade materials. Refunds or replacements are only issued under strict verified conditions.

Refund Eligibility

Refunds or replacements are only considered when products arrive damaged, incorrect, or fail to be delivered. All claims require valid proof such as images, order confirmation, and packaging evidence submitted within the required timeframe.

Damaged Products

If a product arrives damaged, customers must report the issue within 48 hours of delivery. Supporting evidence including clear images of packaging and product condition must be provided. Once verified, a replacement or refund may be issued depending on the situation.

Non-Delivery Cases

If an order is confirmed as lost or not delivered, we will investigate with the shipping carrier. Once confirmed, we may issue a replacement or refund depending on carrier verification and investigation results.

Incorrect Items

If you receive an incorrect item, contact support within 48 hours. Items must remain unused and in original packaging. After verification, we will arrange correction, replacement, or refund where applicable.

Refund Process

Approved refunds are processed using the original payment method when possible. Processing times vary depending on banks or crypto networks. Replacement orders are prioritized and shipped promptly after approval.

Non-Refundable Cases

Refunds are not issued for misuse, improper storage, customs seizures, or failure to follow handling guidelines. Opened, altered, or used products are strictly non-refundable due to their sensitive research nature.

Reporting Timeframe

All claims must be submitted within 48 hours of receiving the order. Late claims may not be accepted due to verification limitations and product handling requirements.

Dispute Resolution

We encourage customers to contact support before initiating chargebacks. Most issues can be resolved quickly through direct communication, ensuring faster resolution and avoiding payment delays.